Support | 10Gbps.io - dedicated servers with 10 Gbps ports

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Frequently Asked Questions

  • You get 1 IPv4 address with every server for free. In case you need more IPv4 addresses, please contact our sales team. IPv6 addresses are free of charge.

  • Yes, of course. We provide servers with unshared 10Gbps ports only for you.

  • We decided not to provide any software protection since it could cause major unnecessary issues with security. You are free to do so by yourself. However our network is built to resist the most common forms of attacks. We also monitor all of our servers and network nonstop and our technical department is ready to act 24/7 in case of any attack.

  • Definitely. Thanks to the unshared 10Gbps ports our servers are perfect for streaming.

  • Yes, go ahead and try it - 10Gbps.io speed test. Please be aware that the speed test can be limited by your local internet speed.

  • Yes, we do. We arrange it individually upon request.

  • Yes, traffic between servers within the same DC is free of charge. We can set up an internal network with 1Gbps or 10Gbps bandwidth.

  • Dedicated server means it's only for you and you are not sharing it with any other clients like in case of shared servers or vps. All of our servers are unmanaged so you get full admin access to manage a server by yourself.

  • Yes. Feel free to try one week trial of 10Gbps unmetered plan for $99 only. With a trial comes no further commitment.

  • At the end of your trial period you will be contacted by our sales team and you can choose whether you want to continue with a monthly plan or not. You can also choose any other server to continue with.

  • We provide the initial setup free of charge based on your needs. If you need any help afterwards with other configurations, please raise a support ticket through your client's portal and we will do our best to help you. The request for reinstalling the OS is for an extra charge.

  • You can use your IPMI/KVM access to reboot it. If you are not sure how to do that, feel free to raise a support ticket through the client's portal and our technicians will gladly assist you. You can also reboot your server in your client’s portal.

  • You will receive access to our client's portal where you will be able to monitor your traffic in real-time.

  • You can pay via PayPal, credit card or wire transfer in USD, EUR or GBP.

  • You can upgrade your plan anytime within a few minutes. Downgrade is possible from the next billing period.

  • We will gladly provide you with an individual pricing whether it's for a server, bandwidth or billing, just let us know your requirements.

  • No. The first installation is free of charge and there are no additional setup fees either.

  • For traffic plans (100TB, 300TB or any similar) we charge $4 for each 1TB used above your plan. With unmetered plans there are no limits for data transferred.

  • We would be thrilled to start a cooperation with you! Please contact us via email and we will discuss the options individually.

  • No. Our plans are paid on monthly basis without any further commitments. You can sign a half year or year contract with us, which (usually) comes with a discount.

  • All of the prices listed are without taxes. Tax is only added to companies or individuals from EU that do not have a VAT number. The rest of the orders are free of tax.

  • You can choose from Linux (Debian, Ubuntu, CentOS), Windows Server 2016 Standard, VMware ESXi or any other software upon your needs. We can install the OS for you free of charge or you can do it by yourself via IPMI.

  • Your server will be usually ready within 8 hours after your payment.

  • Since you have full access you can reinstall the OS by yourself or our technicians can assist you for an extra charge.

  • Yes, we provide cPanel for $50/month upon request (no setup fee).

  • Yes, we can set up any software RAID for you free of charge. Hardware RAID is subject to additional $50/month. If you're not sure what RAID level to choose, see the full description in our blog post.

  • Please raise a support ticket through your client's portal with a detailed description of what happened. Our technicians work 24/7 and they will resolve your problem as soon as possible.

  • Please make a traceroute and paste it in the body of your support ticket. You can raise a ticket in the support section of your client's portal at https://client.10gbps.io/support/contact.

  • If we receive any DMCA regarding an activity on your server you will be contacted via email and you will be asked to remove the content.

  • Since we provide dedicated servers fully setup upon you needs, you should manage them by yourself. However our technicians are there to help anytime for extra charge $70/hour. Contact them at https://client.10gbps.io/support/contact

    • Download TeamViewer here and proceed with the installation.
    • Start TeamViewer and send us your ID and password (see screenshot)
    • Thanks to that we will be able to connect to your computer and see / fix the problem directly.